Privacy Policy
Last Modified on November 9, 2026
Last updated: November 9, 2026
This policy explains what personal information Team Rahill Real Estate (“we,” “us”) collects through https://rahillrealestate.com, how we use and share it, and the choices and rights you have. It covers our website, our emails, and the requests and messages you send us. It does not cover other websites we link to.
At a glance
- We collect what you send us (such as your name and contact details) and basic technical data from your visit.
- We use it to answer you, provide our products and services, and run and improve the site.
- We do not sell your personal information or use it for targeted advertising.
- We honor Global Privacy Control (GPC) browser signals.
- You can ask to see, correct or delete your information at any time.
Notice at collection
When you visit or contact us, we collect the information below. This notice tells you what we collect, why, whether we sell or share it, and how long we keep it.
| Category | Why we collect it | Sold or shared? | How long we keep it |
|---|---|---|---|
| Identifiers and contact details | To answer you and provide our products and services | No | Up to 3 years after our last contact |
| Your requests and messages | To answer you and provide our products and services | No | Up to 3 years after our last contact |
| Home search and property details | To answer you and provide our products and services | No | Up to 3 years after our last contact |
| Health or other sensitive information | Only to provide the service you ask for | No | Only as long as we need it for that service |
| Internet activity | To run and improve the site | No | Analytics data up to 14 months |
| Marketing preferences | To send emails you signed up for | No | Until you unsubscribe |
You can review or change your cookie choices anytime with Your Privacy Choices
.
Information we collect
We collect only what we need. In the last 12 months we have collected these categories:
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, email, phone, mailing address | You (forms, email, phone) |
| Your requests and messages | What you ask for, quotes, orders, appointments, feedback | You |
| Health or other sensitive information | Only what you choose to tell us, such as the reason for an appointment | You |
| Home search and property details | Saved listings and searches, showing requests, price range and timeline, homes you want to sell or rent out, and your calls and texts with us | You, our home search (IDX) provider and our CRM |
| Account details | Username, password (stored encrypted), profile details you add | You |
| Comments | Name, email, website and comment you post, IP address and browser type | You |
| Internet activity | Pages viewed, links clicked, referring site, browser and device type, IP address, approximate location from IP | Your browser, through cookies and similar tools |
| Marketing preferences | Newsletter sign-ups, email opens and clicks | You and our email provider |
We collect sensitive information only when you choose to give it to us and, where the law requires, only with your consent.
How we use your information
- Answer your questions and requests
- Provide, deliver and support our products and services
- Send emails you signed up for (unsubscribe anytime with the link in each email)
- Run, secure and improve the website, including fixing errors and preventing fraud
- Understand how the site is used so we can improve it
- Meet legal, tax and accounting obligations and protect our rights
Cookies, analytics and advertising
Strictly necessary cookies are always on. Analytics and advertising cookies stay off until you agree to them, and you can change your choice at any time with Your Privacy Choices at the bottom of every page.
- Analytics: Google Analytics, Google tag (gtag.js)
Details are in our Cookie Policy.
Browser privacy signals
Team Rahill Real Estate honors Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information and of targeted advertising. Because there is no common standard for “Do Not Track” signals, we rely on GPC and the choices you make in “Your Privacy Choices.”
Do Not Track
Some browsers send a “Do Not Track” (DNT) request. There is no agreed standard for what DNT means, so the site does not change when it receives one. We do honor Global Privacy Control (GPC), which several state laws recognize as an opt-out request.
How we share your information
Team Rahill Real Estate does not sell your personal information or rent customer lists. We share it only as described below.
| Who | Why |
|---|---|
| Service providers | Website hosting, email delivery, analytics, payment, IT support and shipping. They may use it only to work for us. |
| Legal and safety | When the law requires it, or to protect our rights, customers or the public |
| Business transfers | If we merge with or sell all or part of our business, as part of that transaction |
We do not knowingly sell or share the personal information of anyone under 16.
Loyalty, rewards and referral programs are explained in our Notice of Financial Incentive.
Maps and videos
Some pages on the Team Rahill Real Estate website can show maps provided by Google Maps (Google LLC). A map loads only when you choose to load it or accept all cookies. When it loads, your browser connects to Google, which receives your IP address and may receive the location, address or search terms the map displays, and may set cookies. Google uses this information under its own privacy policy: https://policies.google.com/privacy
Videos and virtual tours on our pages are hosted by YouTube, Vimeo or similar video hosts. When a video loads, the host receives your IP address and may set cookies, under its own privacy policy. You can turn off maps and videos at any time with Your Privacy Choices.
Comments
When you leave a comment, we collect what you type in the comment form, plus your IP address and browser type to help detect spam. Your name, website and comment are shown publicly. An anonymized string created from your email address (a “hash”) may be sent to the Gravatar service to show your profile picture; Gravatar’s privacy policy is at https://automattic.com/privacy/. Comments and their details are kept until you ask us to remove them.
Listing maps and video tours
Property listings on the Team Rahill Real Estate website show maps and video or 3D tours from other companies, such as Google Maps, YouTube, Vimeo or Matterport. When they load, your browser connects to those companies, which receive your IP address and the property or location shown and may set cookies. Each company uses this information under its own privacy policy. You can turn maps and videos off at any time under “Maps & videos” in “Your Privacy Choices”; they then load only when you choose to load one.
Calls and text messages
When you give Team Rahill Real Estate your phone number, text us from one of our signs or ads, or ask about a property, we may call or text you about your request. We send marketing calls and texts, such as new listing alerts or market updates, only with your consent, and you can stop them at any time by replying STOP or telling us. Consent is never a condition of buying, selling or renting property. Our SMS Terms explain our text messages.
Call tracking and recording
Phone numbers on our signs, ads and listings may be call tracking numbers. When you call one, Team Rahill Real Estate and our call tracking provider see the number you call from and when you called, and we may record calls for quality and training. When a call is recorded, we tell you at the start of the call.
Home search and listing alerts
Listings on the Team Rahill Real Estate website come from the multiple listing service (MLS) through an IDX provider. When you search, save a home or a search, or sign up for listing alerts, our IDX provider and we receive your searches, saved homes and contact details so we can show results, send the alerts you ask for and follow up. You can stop alerts at any time with the link in each one.
Where your inquiry goes
Inquiries, showing requests and home search activity go into our customer relationship management (CRM) system so the right agent at Team Rahill Real Estate can help you. Agents on our team and our brokerage can see your details, and our CRM provider stores them for us under contract.
Lenders, title and other referrals
Team Rahill Real Estate does not sell your contact details to lenders or other companies. If you ask, we may introduce you to a mortgage lender, home inspector, title or escrow company, or an agent in another area. They then contact you and use your information under their own privacy policies. We do not accept referral fees for settlement services where federal law (RESPA) forbids them.
How long we keep it and how we protect it
We keep personal information only as long as we need it for the purposes above:
- Questions and requests: up to 3 years after our last contact
- Customer and transaction records: as long as tax, accounting and warranty laws require
- Email lists: until you unsubscribe
- Analytics data: up to 14 months
The site uses encryption (HTTPS) for everything sent to and from it, and we limit access to people and providers who need it. No system is perfectly secure, so we cannot guarantee absolute security.
If a security breach affects your personal information, we will tell you and the authorities as the law requires.
Your privacy rights
Depending on where you live, you have these rights:
- Right to know and access the personal information we hold about you, and get a copy
- Right to correct information that is wrong
- Right to delete your information, subject to legal exceptions (such as tax, warranty or security records)
- Right to opt out of the sale or sharing of your information, targeted advertising and profiling (use Your Privacy Choices or a GPC signal)
- Right to limit the use of sensitive information
- Right to data portability get your information in a common, machine-readable format
- Right to withdraw consent at any time, where we rely on it (this does not affect what we did before)
Residents of California, and of other states and countries with privacy laws, have these rights under their law. We will not treat you differently for using them.
Opting out of sale, sharing and targeted ads
Open Your Privacy Choices and turn off advertising; your choice is saved in this browser right away. A Global Privacy Control (GPC) signal works the same way. To opt out everywhere we know you, including email and offline records, choose “Opt out using your email” in Your Privacy Choices, or use our contact form and start your message with “Do not sell or share.” We don’t need to verify your identity for an opt-out, and we act on it within 15 business days. We will not treat you differently for opting out.
How to make a request
Use our contact form and start your message with “Privacy request,” or email team@willrahill.com. We will confirm we received it within 10 business days and respond within 45 days. To protect you, we verify your identity by matching details you give us with our records. An authorized agent may make a request for you with your signed permission.
Appeals
If we decline your request, you can appeal by replying to our decision with “Appeal” in the subject within 45 days. We will answer within 60 days and explain the outcome. If you are not satisfied, you may contact the California Attorney General.
California and Nevada
We do not share personal information with other companies for their own direct marketing (California’s “Shine the Light” law), and we do not sell covered information as Nevada law defines it.
Automated decisions and profiling
We do not make decisions about you that have legal or similarly significant effects, such as about credit, housing, employment or insurance, based only on automated processing or profiling.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, use our contact form and we will delete it.
Visitors from other countries
Team Rahill Real Estate is based in the United States, and we store and process information there. If you contact us from another country, your information is transferred to and handled in the United States under this policy.
Changes to this policy
We review this policy at least once a year. When we change it, we update the date at the top; for significant changes we also post a notice on the site or email you.
Contact us
Questions about this policy? Use our contact form or email team@willrahill.com.
Team Rahill Real Estate
42149 Big Bear Blvd, Big Bear Lake, CA 92315
Phone: 909-547-4402
Email: team@willrahill.com
https://rahillrealestate.com
Keller Williams Big Bear / Lake Arrowhead · CA DRE# 01705202
Privacy officer: Team Rahill (team@willrahill.com)
Browser privacy signals
Team Rahill Real Estate honors Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information and of targeted advertising. Because there is no common standard for “Do Not Track” signals, we rely on GPC and the choices you make in “Your Privacy Choices.”
Message Frequency:
Message frequency may vary depending on your interaction with our services and the types of communications you have opted to receive.
Message and Data Rates:
Standard message and data rates may apply depending on your wireless carrier and mobile plan. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.
Opt-Out Instructions:
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. After you send the SMS message STOP, we will send you a confirmation message acknowledging that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you voluntarily opt back in.
Help Instructions:
If you are experiencing issues with the messaging program, you may reply HELP to any message for assistance or contact us directly through the contact information provided on this website
Consent to Receive Messages:
Providing your phone number and opting in to receive SMS communications is not required as a condition of purchasing any goods or services from us. You may continue to use our services without consenting to receive marketing text messages.
No Sharing of Mobile Information:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, lease, or otherwise disclose your SMS consent or mobile phone number to third parties for their marketing purposes.
Service Providers:
We may share mobile phone numbers only with trusted service providers who assist us in delivering SMS communications. These service providers are contractually obligated to use your information solely for the purpose of providing messaging services on our behalf and must maintain appropriate safeguards to protect your information.
Third-Party Services
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.